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Princess Cruise Line

***Important Policy Information***

Cruise Restart Policies as of August 18, 2021

Princess' Cruise Health protocols and procedures have been designed to maximize the health and safety of their guests and crew while delivering a memorable vacation experience. Below are the measures currently planned for the vaccinated cruises sailing from the United States through October 31, 2021.

Following passage of the Alaska Tourism Restoration Act, work with Alaska government officials, and recent guidance from the the U.S. Centers for Disease Control and Prevention (CDC), Princess is announcing its intent to return to service in the United States with a partial season of Alaska sailings from Seattle.

Departing July 25 through September 26, 2021, round-trip Seattle, seven-day cruises, onboard Majestic Princess, a MedallionClass™ ship, are available for booking now.

Will I need to be vaccinated?

  • Yes. Vaccinated cruises are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. Guests will be asked to confirm their status as fully vaccinated for COVID-19 and provide proof of vaccination in advance of boarding. *It's important for guests to come prepared, as those who arrive at the embarkation terminal without the proper proof of vaccination will not be able to cruise, and no refund will be issued.
  • Guests must present proof of vaccination, as well as all required travel documents, at embarkation. Acceptable proof of vaccination must be in the form of the original vaccination record document issued by the country’s health authority that administered the vaccination (i.e., CDC Vaccination Record Card). The name and birth date on the vaccination record must match the guest’s travel documents and show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (i.e., received the second dose in a two-dose series) and that the guest has received the final dose at least 14 days before the sailing date.
  • Alternatively, guests may present a digital COVID-19 Certificate (QR code acceptable) and a record of COVID-19 vaccination from a healthcare provider (original digital email accepted), personal electronic health record, or government Immunization Information System record.
  • We recommend you have the contact information (email and phone) immediately available of the healthcare provider or clinic site that issued the certificate, in order to validate the vaccination if needed. A vaccination registry site may also be used.
  • These new requirements are being implemented to protect the guests and crew while onboard. They expect these requirements will be temporary and we appreciate your cooperation and look forward to welcoming you aboard.
  • There is no age restriction on this series of cruises but guests of all ages must be fully vaccinated.
  • In accordance with health authority guidance, guests who have received one single dose of a vector vaccine (e.g. AstraZeneca) and only one single dose of a mRNA vaccine (e.g. Pfizer/BioNTech, Moderna) will not be considered fully vaccinated. Guests who have received two doses of a vector vaccine or two single doses of mixed mRNA vaccines will be considered fully vaccinated and will be permitted to sail, so long as the final dose is received at least 14 days prior to the beginning of the cruise.

Testing Requirements

  • Effective with cruises departing on August 15th, Princess requires ALL fully vaccinated guests to produce a negative, medically-observed viral COVID-19 test (PCR or antigen) taken within 3 days of their embarkation on all Princess sailings.
  • Fully vaccinated guests will be required to provide proof of a negative COVID-19 test along with proof of full vaccination upon arrival in the terminal and can then proceed onboard. Please note that testing in the terminal will not be available for vaccinated guests, so it’s critical that you have your negative test results with you upon your arrival. Princess will not be able to accommodate guests without proof of a negative test.
  • Guests who received a vaccination exemption are still required to take a negative PCR test within 3 days prior to embarkation and will be tested again in the terminal prior to boarding the ship and again within 24 hours of debarkation (for itineraries five days or longer). Unvaccinated guests will continue to be charged $150 per person for testing and administration.

What if I am given a special exemption from being vaccinated due to medical or religious reasons?

In accordance with CDC directives, guests on board these cruises are required to be fully vaccinated. It is their intention to accommodate guests on a case-by-case basis who are entitled to special accommodation under applicable laws, to the best of their ability. This is subject to the CDC guidelines for the maximum number of unvaccinated guests on board at any given time.

In accordance with CDC directives, all unvaccinated guests must follow these COVID-19 protocols:

  • Show proof of a negative pre-travel COVID-19 Rt-PCR test performed 72 hours prior to sailing
  • have an embarkation day COVID-19 test performed at the terminal and a COVID-19 test performed prior to disembarkation (if the cruise is longer than 4 days), as per health authority requirements. Princess must also provide testing information and reporting to the destinations they visit. To cover the cost of testing and administration, Princess have set a charge of US$150, per person, which will be assessed to your onboard account if you are cleared to sail.
  • Wear a face mask at all times indoors, in accordance with health authority requirements. A face mask will be required during embarkation and disembarkation, spa treatments, approved shore excursions, medical center visits, and any indoor locations in crowded settings. Exceptions include temporarily, while eating and drinking, when inside your own stateroom or balcony, when performing high-activity exercise outdoors, outdoors when physical distancing of 3 ft (1 meter) can be maintained, and when in the pool.
  • Maintain physical distancing of 3 ft (1 meter) from other people outside your travel group, including at dining locations.
  • Guests will only be permitted to go ashore through shore excursions sold by or through Princess using tour operators who comply with their COVID-19 protocols. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.

If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you will be denied boarding and no refund or credit will be issued.

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future. If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered. If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: there will be no refund of cruise fare for unused cruise days or coverage of travel expenses home

Will I need to wear a mask onboard?

  • Effective with cruises departing on August 8th, ALL guests will be required to wear a face mask – with no exceptions – in elevators, retails shops, in the casino, and other designated areas except while eating and drinking. Guests will also be required to wear face masks prior to being seated in the main dining rooms and in the buffet area, and occasionally in other designated areas where larger number of guests may congregate. As a reminder, masks are required during embark and debark in the terminal, and masks should also be worn during the debarkation process on board.
  • It is recommended that guests wash or replace their mask daily and choose a good quality double-layer cloth or medical-grade mask. Please note that visors and face shields will not be accepted as a substitute for a face mask. Unvaccinated guests will be required to wear a face mask at all times while indoors, in accordance with health authority requirements.
  • Additionally, when going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing. The status of local guidelines will be shared with guests prior to debarkation at the destination.

Before you book - Flexible Booking Policy

Book with Confidence. Giving you the flexibility to change your plans.

If you feel ill and need to change your plans, Princess protect your cruise investment. Under the temporary Book with Confidence policy, they’ve taken the worry out of booking your next cruise:

  • Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit.
    • Applies to bookings made through September 30, 2021.
    • Applies to voyages departing through December 31, 2021.
  • NEW: Within 30 days of your sail date, we've got you covered with their new COVID-19 Protection Program.
  • Final Payment has been moved to 60-days prior to sailing.
    • Applies to voyages departing through October 31, 2021.

COVID-19 Protection Program

This program applies to sailings cancelled withing 30 days of your sailing date

  • If you or your immediate travel party in the same stateroom tests positive for COVID-19 within the 30 days prior to and including embarkation day or is denied boarding for a COVID-19 related reason, you will receive a Future Cruise Credit (FCC) for 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses and pre-paid onboard experiences and shore excursions purchased through Princess.
  • If you or your immediate travel party tests positive while on board, you will receive an FCC worth 100% of the per-day cruise fare for missed days and a refundable credit to your onboard account for missed pre-paid onboard experiences and shore excursions purchased through the cruise line, and for the refundable portion of taxes, fees and port expenses for ports visited after disembarkation.
  • If you test positive for COVID-19 during your cruise, you will be reimbursed for expenses for COVID-related medical care, including those incurred during any medically required post-disembarkation quarantine period. This includes air change fees if onward travel plans need to change.
  • Princess will designate a Dedicated Family Assistance liaison for care and logistical shoreside support until you or the member of your immediate travel party is medically cleared to travel home.
  • Any shoreside meals will be covered by a daily meal allowance, which you’ll learn about from the family assistance coordinator when you disembark. (No receipts required.)
  • Princess will also offer assistance opening COVID-related insurance claims (for those who are eligible under their insurance policies or travel protection plans).

Cancellation Policy as of August 18, 2021

  • FCCs can be used on any sailing made by and sailed by December 31, 2022.
  • Cruises after November 1, 2021, retain their original Final Payment date
  • Book with Confidence only modifies our policy within final payment — the date when balance is due. Outside of final payment, our standard policies apply.

Future Cruise Credit (FCC) Offer Terms & Conditions

For guests that paid in full for their Cruise, the value of the guest's FCC shall not exceed 110% of the base cruise fare amount (as listed on Princess Cruises guests booking confirmation), regardless of how much the guest paid to Princess Cruises for or in connection with the cruise. If a guest did not pay in full for the cruise, the value of the refundable FCC that covers 100% value of cruise fare paid shall not exceed the base cruise fare of the cancelled cruise; the value of the FCC shall be determined by the amount paid by guests to Princess Cruises.

In the event a guest paid for any portion of their cancelled cruise's fare using a previously issued FCC, that FCC will be returned to their My Princess Account and the amount will be deducted from the the FCC calculations laid out above.

FCC's may only be applied to the cruise fare of a new cruise or cruise tour reservation with Princess Cruises. All FCCs must be used towards a Princess Cruises voyage booked by and sailing by December 31, 2022, and are subject to published terms, conditions, and restrictions. Bonus FCCs cannot be used for cruise deposits. Offer cannot be transferred. Fccs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees, and port expenses, Princess Vacation Protection Plans (North America only), Princess Exair (n/a in UK), Plane Sailing (UK only), Hotel Service Charges, or other optional programs or services. FCCs may be subject to additional terms and conditions. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests' convenience, FCCs are built in direct association with Captain Circle Numbers so they will automatically be credited toward the cruise fare of the next Princess Cruise sailing booked by the guest. Offer available to single, double, triple, and quad occupancy guests.

If a guest has not used any portion of their FCC within 12 months of its issuance, they may choose to receive a refund of the original amount retained by Princess Cruises at the time FCC was issues between June 1, 2020 and December 31, 2022, less any bonus amount. In no situation shall a guest be entitled to a refund greater than the amount retained by Princess Cruises. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit.

Paused Sailings

Due to the ongoing uncertainty surrounding the restart of cruising in Australia, the published Emerald Princess December 2021 to March 2022 season will be cancelled and she will be redeployed to the northern hemisphere. The alternative deployment for Emerald Princess in North America will be announced at a later date.

Due to the ongoing Canadian Transport Ministry's Interim Order that extends the closure of Canadian ports and waters to passenger vessels, they are cancelling the the remaining 2021 Canada New England season and sailings from New York. As a result of these changes, your cruise has been cancelled.

Following collaboration with government officials, and evolving guidance from the U.S. Centers for Disease Control and Prevention (CDC), Princess is announcing its intent to return to service in the United States sailing from Los Angeles, San Francisco, and Ft. Lauderdale this fall. As part of their return to service plans, they will be cancelling the following sailings:

  • Caribbean Princess November 20, 2021 Southern Caribbean with ABC Islands
  • Ruby Princess August through September 2021 sailings from Los Angeles
  • Ruby Princess October 17, 2021 sailing from San Francisco
  • Island Princess October through November 2021 in Europe

The following sailings have also been cancelled:

  • Remaining Cruises from Australian Ports through December 19, 2021
  • Ruby Princess October 24, 2021 California Coast Cruise
  • Caribbean Princess March 2022 through May 2022 departing from Ft. Lauderdale

Health and Safety Protocols

Enhancing Health Screenings

Taking steps to implement COVID-19 appropriate pre-embarkation screening, including:

  • Guests will be asked to complete an online health questionnaire in the MedallionClass app 3 days prior to sailing and undergo enhanced pre-embarkation health screenings, which will include confirmation of their health screening responses, validation of their vaccination documents or any required COVID-19 testing
  • Mandatory enhanced pre-embarkation health screenings, and completion of required documentation – including health questionnaires, Passage Contract, and COVID-19 Risk Acceptance – to be completed no later than 24 hours prior to sailing. Guests who do not complete the required documentation will not be permitted to board.
  • Princess will refer anyone with signs and symptoms of COVID-19 , or who are identified at-risk, for additional medical screening before allowing them to board
  • They will refer anyone with signs and symptoms of COVID-19, or who are identified at-risk, for additional medical screening before allowing them to board.
  • Secondary screenings (and health checks throughout the cruise) when necessary
  • Contract tracing is planned for every cruise

Responsible Physical Distancing

  • Across the fleet Princess is making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do on board. Entertainment programs and restaurants will be designed to enhance physical distancing.
  • Physical distancing will also be maintained throughout check-in and embarkation, and will be required in terminals, on board ships, on private islands, and during shore excursions.

Masks

We strongly encourage guests wear face masks when in public spaces indoors. ALL guests will be required to wear a face mask – with no exceptions – in elevators and in designated indoor entertainment areas, all retail shops, and in the casino except when eating or drinking. Guests will also be required to wear face masks prior to being seated in our main dining rooms and in the buffet area, and occasionally in other designated areas where larger number of guests may congregate. As a reminder, masks are required during embark and debark in the terminal, and masks should also be worn during the debarkation process on board.

Personal Hygiene

Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and the Princess app. There will be no self-service for meals. Princess will do the serving for you.

Safe Shoreside Experiences

Vaccinated guests may participate in Princess operated tours and independent sightseeing. It will be necessary to follow the health protocols for every port we visit, which are under the control of local government and subject to change without prior notice. Guests must come prepared to follow local guidance pertaining to mask wearing, physical distancing, testing/health screenings, etc.

For more information call yourPERX Vacation Consultant at 1-888-737-9266