Paul Gauguin Cruises
***Important Policy Information***
Cruise Restart Policies as of April 20, 2021
Paul Gauguin Cruises is postponing the return to service until August 28, 2021.
Will I need to be vaccinated?
Please refer to the Health and Safety section of this page for the current entry requirements by the French Polynesian government.
Will I need to wear a mask onboard?
Surgical and cloth masks, disinfecting wipes and hand sanitizer bottles will be provided to passengers.
Before you book - Flexible Booking Policy
In these unprecedented times, you need the flexibility to adapt your travel plans as conditions change. Now, for a limited time only, Paul Gauguin Cruises is offering STRESS-FREE booking and cancellation on your next voyage aboard the deluxe m/s Paul Gauguin.
Simply make a new booking between now and June 30, 2021 on sailings through December 31, 2022, and you’ll enjoy:
- Delayed final payment: Your final payment is not due until 30 days before the departure date of your cruise.
- Penalty-free cancellation: Postpone or cancel your voyage up to 30 days before the departure date of your cruise and receive a credit voucher* toward a future cruise—no questions asked!
Hurry! Space is limited aboard their small ship, and offer is good only while space lasts.
Offer is for reservations made after December 1, 2020 through June 30, 2021 for sailings through December 31, 2022. Cancellation policy is cruise only and does not include airfare or pre/post-cruise hotel stays. Airfare and pre/post hotel stays subject to fees depending on cancellation date.
*Creditvoucher is for the total amount paid (excluding airfare and hotel penalties) and is redeemable against any new booking made within 24 months of the initial departure date.
Due to the continued COVID-19 situation around the world, Paul Gauguin Cruises made the decision to suspend all cruise departures up to and including August 21, 2021.
Health and Safety Protocols
In order to stay Covid-free, the French Polynesian government has established strict entry requirements that are applicable to all travelers arriving by air. Paul Gauguin Cruises protocol for a safe cruise meet these requirements.
Prior to boarding flight:
- You must have proof of a negative Covid-19 RT-PCR test (list of approved and non-approved tests) carried out within three days prior to international air departure. The results of this test must be negative and the medical document confirming this, issued by a doctor, hospital or medical clinic must be presented to airline staff upon check-in prior to boarding the flight to French Polynesia.
- You must complete the online health document Electronic Travel Information System (ETIS) at Etis.pf and obtain a receipt and authorization to travel. A printout of this authorization receipt must be presented upon check-in, along with the Covid-19 test results, in order to be able to board the flight to French Polynesia. These documents will also need to be presented upon arrival at Tahiti’s Faa’a International Airport and carried with you at all times while in Polynesia.
- If you are traveling to French Polynesia on Air Tahiti Nui from Los Angeles to Papeete, a list of testing locations to obtain the Covid-19 RT-PCR test in Southern California can be found here. Sanitary measures taken during flights on Air Tahiti Nui can be found here.
- You are required to have travel insurance or to sign a declaration assuming all associated medical, confinement, or repatriation costs, should you fall ill during your stay.
During your stay in French Polynesia:
- Guests will be required to take a Covid-19 RT-PCR test within 24 hours of embarkation. A test site will be open at the pier from 8:00 am to 10:00 am on Tuesday, Wednesday, Friday, and Saturday. Testing during these time slots will ensure results are received prior to the 3:00 pm embarkation. The cost of this test is $59 per person and will be billed to the guest’s onboard account. Guests who are scheduled to arrive in Papeete the afternoon or evening on the day of embarkation will be tested at the pier prior to boarding and will be asked to remain in their cabin pending test results.
Testing site location:
Cruise Ship Terminal
Quai des Paquebots
Pape'ete 98714, French Polynesia
- In addition to the test required prior to departure, a self-test will be provided by the government of French Polynesia and will need to be carried out on the fourth day after arriving in the islands. A dated envelope will be given to each traveler upon their arrival at the airport. Inside the envelope is a self-test kit consisting of an oral and nasal swab, an information sheet and instructions. This test is to be completed by each individual on the date indicated on the envelope. Click here to view an instructional video.
What are the current health protocols on board the m/sPaul Gauguin?
As always, the safety and security of guests and crew members remains Paul Gauguin Cruises’ top priority. Paul Gauguin Cruises and PONANT are collaborating with the IHU (Institute Hospitalo-Universitaire) Méditerranée Infection of Marseilles, one of the world's leading centers in the field of infectious diseases, as well as with the Battalion of Marine Firemen of Marseilles. The health protocol has been developed by Paul Gauguin Cruises and PONANT and is based on health standards that exceed international regulations. This protocol is built on the principle of double protection: 100 percent monitoring of people and goods before boarding, then once on board, strict health protocols are applied.
In addition to strict cleaning procedures advised by the Centers for Disease Control (CDC) and World Health Organization (WHO), implementation of social distancing requirements and enhanced employee training, Paul Gauguin Cruises’ new measures include:
- All guests will be asked to present proof of a negative Covid-19 RT-PCR test at embarkation.
- All Guests will be required to present the completed Health Declaration Covid-19 form included with final travel documents.
- All guests will undergo a health check and screening by the ship’s medical staff.
- All luggage will pass through a disinfecting zone by sanitizing mist or UV lamps.
- Surgical and cloth masks, disinfecting wipes and hand sanitizer bottles will be provided to passengers.
- 100 percent fresh air in staterooms, through non-recirculating air conditioning systems.
- Ventilated air will be renewed in the common areas at least five times per hour.
- Restaurant layouts have been redesigned and will only offer contactless a la carte dining options.
- Public spaces, such as the fitness room and theater will be capped at 50 percent occupancy.
- Hourly disinfecting of high-touch points, such as door handles and handrails, with EcoLab peroxide, which eliminates 100 percent of germs, bacteria and against biological contamination.
- Crew members are required to wear a mask or protective visor when in contact with guests.
- Guests will be asked to wear a mask in hallway corridors and will be recommended in public spaces.
- The Gauguin is equipped with advanced hospital equipment, including mobile laboratory terminals that enable testing on-site for infectious or tropical diseases. Advanced diagnostic equipment such as ultrasound, radiology and blood biological analysis is available, and one doctor and one nurse are present on every sailing.
- During the cruise, hydroalcoholic gel is placed at several points of the ship in self-service.
- All passengers are asked to vacate their cabins by 8:00 am.
- All passengers (including air/sea guests) must disembark by 10:00 am.
- Air/Sea guests will be given a tour/transfer from the pier to the hotel, arriving hotel at approximately 12:30 – 1:00 pm. Guests may have lunch on their own while awaiting the 3:00 pm check-in for dayroom accommodations.
- Each guest will be given a “safe journey back home” kit made up of two additional masks and a hydroalcoholic gel.
Final instructions will be provided to guests in advance, in accordance with local health instructions. Measures could be modified, according to medical, sanitary and scientific updates.