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Norwegian Cruise Line

***Important Policy Information***

Cruise Restart Policies as of April 9, 2021

Restarts will begin in July 2021:

  • Norwegian Epic from Civitavecchia - (ON SALE NOW) - First sailing July 2021
  • Norwegian Jade from Athens - (ON SALE NOW) - First Sailing Aug 25
  • Norwegian Joy from Montego Bay, Jamaica - (ON SALE NOW) - First sailing Aug 7
  • Norwegian Gem from Punta Cana (La Romana) - (ON SALE NOW) - First sailing Aug 15

See our Norwegian Restart page for details and rates.

Will I need to be vaccinated?

All guests and crew must be fully vaccinated, at least 2 weeks prior to departure, in order to board. Guest vaccination requirements are currently for all sailings embarking through October 31, 2021- Norwegian will follow the science to make determinations on requirements for all other future sailings.

Will I need to wear a mask onboard?

Face coverings are currently required for guests while indoors except for in their own accommodations and while eating and drinking in restaurants, bars and lounges or outdoors when physical distancing is not possible.

Before you book - Flexible Booking Policy

Book with Confidence. Giving you the flexibility to change your plans.

  • For cruises through October 31, 2021: cancel up to 15 days prior for a Future Cruise Credit, or a full refund when you cancel up to 60 days prior.
  • For cruises after October 31, 2021: cancel up to 120 days prior and receive a full refund.

Cancellation Policy as of April 9, 2021

Simply put, for new and existing bookings made by March 31, 2021, for any voyage with an embarkation date through and including October 31, 2021, guests are free to cancel anytime up to 15 days in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022. Reservations cancelled outside of final payment will receive a full refund back to the method of payment used to book.


The following information applies to all sailings scheduled during the nationally declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Cruise Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Cruise Ticket Contract apply. The below policies are effective January 1, 2021 for voyages dates on or after January 1, 2021 on a prospective basis for all cruises that depart from and/or arrive at United States ports:

Cruise Cancelled by Norwegian

If your cruise is cancelled by Norwegian or boarding is delayed by twenty-four (24) hours or more due to government order or declaration of Public Health Emergency, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). This policy also applies if you already cancelled the same cruise within 60 days prior to the scheduled sailing date.

Cruise Cancelled by Guest

If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency or must cancel your booking because you are prohibited from travelling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Norwegian. In all other cases our standard cancellation policy will apply, as set forth in the Cruise Ticket Contract for your cruise.

If you, your family members or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are entitled to a FCC for the amount paid to Norwegian. To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by Norwegian, you must present your verified positive test result in a form acceptable to Norwegian.

Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or are quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a prorated refund, or an optional Future Cruise Credit (“FCC”), for the amount paid to Norwegian in the event of denial at embarkation, or the unused portion of your fare in all other cases.

Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the Norwegian COVID-19 Policies and Procedures shall not be entitled to a refund or compensation of any kind. Please refer to the Cruise Ticket Contract issued for your cruise for complete details.

*All refund requests must be made within six months of the date you cancelled your voyage or the scheduled embarkation date, whichever is earlier, or you will only be entitled to a Future Cruise Credit for the amount specified.

Paused Sailings

Updated April 28, 2021: In conjunction with their second return to sail announcement, NCL has extended their voluntary temporary suspension for twelve of their seventeen ships, listed below. Fortunately, they have announced Return to Sail plans in the Caribbean and Mediterranean for the five remaining ships; Norwegian Epic, Norwegian Gem, Norwegian Getaway, Norwegian Jade, and Norwegian Joy! Ready - Set - Explore!

Additional Suspended Sailings: Ship - Suspended Through: Pride of America - July 31, 2021 • Norwegian Bliss - July 31, 2021 • Norwegian Sky - August 30, 2021 • Norwegian Star - September 23, 2021 • Norwegian Spirit - September 24, 2021 • Norwegian Dawn - September 26, 2021 • Norwegian Sun - October 7, 2021 • Norwegian Escape - October 10, 2021 • Norwegian Breakaway - October 17, 2021 • Norwegian Encore - October 28, 2021 • Norwegian Pearl - November 7, 2021 • Norwegian Jewel - November 13, 2021


2021 Alaska Cruises

Following The Government of Canada’s Interim Order which calls for the suspension of passenger cruising in Canadian waters through February 2022, Norwegian will temporarily halt the acceptance of bookings for the 2021 Alaska season. At this time they have not cancelled the entire 2021 Alaska season and are currently exploring several initiatives that may allow such cruises to continue.

Health and Safety Protocols

Contact-less food and beverage service will be provided across all ships with service staff stationed ship-wide, including all restaurants and lounges.

All guests and crew must be fully vaccinated, at least 2 weeks prior to departure, in order to board. Guest vaccination requirements are currently for all sailings embarking through October 31, 2021.

Universal testing & Pre-Embarkation Protocols

All guests will be required to take a COVID-19 antigen test, administered and paid for by the cruise line, prior to boarding and receive a negative result. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.

Socially Responsible Check-In

Norwegian has designed an enhanced, staggered embarkation process and new check-in system to streamline check in for guests by allowing documents to be signed electronically.

Face Coverings

Face coverings are currently required for guests while indoors except for in their own accommodations and while eating and drinking in restaurants, bars and lounges or outdoors when physical distancing is not possible.

Controlled Guest Capacity

Norwegian will initially control the guest capacity onboard each ship to provide even more space for responsible physical distancing. They have also increased spacing in dining and entertainment venues and other onboard spaces.

Contact-less Food Service Ship-Wide

Contactless food and beverage service will be provided across all ships with service staff stationed ship-wide, including all restaurants and lounges.

Hand Sanitation

All guests will be required to engage in frequent hand washing and hand sanitizer will be prominently placed and easily accessible throughout the ship.

SAFETY ASHORE

Strategic Itinerary Development & Shore Partners

Norwegian will constantly monitor the health environment across the globe and will modify or cancel itineraries to affected areas as needed.

Partners in Prevention

Norwegian is partnering with local destinations and tour operators to extend comprehensive health & safety protocols to shore.

Shore Excursions

During the first full month of operations, July and August 2021, guests will be required to purchase a Norwegian Cruise Line shore excursion. This policy will be continually evaluated with the Sail Safe expert council and will modify requirements accordingly.

For more information call yourPERX Vacation Consultant at 1-888-737-9266