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Cunard Cruise Line

***Important Policy Information***

Cruise Restart Policies as of June 16 2021

  • Queen Elizabeth from Southampton - (Available to book now for UK RESIDENTS ONLY) - First sailing July

Will I need to be vaccinated?

Yes, you must be a UK resident & Covid-19 vaccinated to board.

Will I need to wear a mask onboard?

Yes, the mandatory wearing of face masks in certain areas of the ship will apply. All guests will need to comply with this face mask policy in order to travel.

Cancel policy:

Canceling voyages of 30 nights or less, that are due to sail through October 1, 2021.

Period before departure within which written notice of cancellation is received by Cunard | Cancellation Fee Schedule - (percentage of fare)

From the date of booking until 30 days before departure | Deposit (or transfer to another voyage free of charge)

29 - 22 days to sail | 50%

21 -15 days to sail | 75%

14 - 0 days or less to sail | 100%

Canceling voyages due to sail on or after October 2, 2021.

If you are booked on a Cunard voyage sailing on or before October 2, 2021 and wish to cancel, our standard cancellation policy applies and Cunard shall be entitled to levy a cancellation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract.

Canceling voyages of 30 nights or less, that are due to sail on or after October 2, 2021.

Period before departure within which written notice of cancellation is received by Cunard | Cancellation Fee Schedule (percentage of fare)

119 - 30 days to sail | Deposit

89 - 61 days to sail | 40%

60 -31 days to sail | 50%

30 - 15 days to sail | 75%

14 - 0 days to sail | 100%

Cancellation Policy as of June 16, 2021

All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be given in FCC. If your voyage is canceled by Cunard due to Covid-19, you will be offered the same options as all other guests are offered at that time in respect of original monies paid.

Period before departure within which written notice of cancellation is received by Cunard | Cancellation Fee Schedule - (percentage of fare)

From the date of booking until 30 days before departure | Deposit (or transfer to another voyage free of charge)

29 - 22 days to sail | 50%

21 -15 days to sail | 75%

14 - 0 days or less to sail | 100%

Canceling voyages due to sail on or after October 2, 2021.

If you are booked on a Cunard voyage sailing on or before October 2, 2021 and wish to cancel, our standard cancellation policy applies and Cunard shall be entitled to levy a cancellation charge as a percentage of the fare paid in accordance with the following scales on our Passage Contract.

Canceling voyages of 30 nights or less, that are due to sail on or after October 2, 2021.

Period before departure within which written notice of cancellation is received by Cunard | Cancellation Fee Schedule (percentage of fare)

119 - 30 days to sail | Deposit

89 - 61 days to sail | 40%

60 -31 days to sail | 50%

30 - 15 days to sail | 75%

14 - 0 days to sail | 100%

Future Cruise Credit (FCC) terms and conditions.

In light of the Covid-19 pandemic, many guests have accepted FCCs in relation to canceled voyages. FCCs can be used any time until December 31, 2021 and can be redeemed against any new booking on a Cunard voyage on sale in that period. FCCs can be used on all fare types of Cunard cruise vacation, subject to availability at the time of booking. Where the cost of the new voyage is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 120 days, or 30 days for voyages departing on or before October 1, 2021).

Guests may use their FCC for a second stateroom to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their Travel Advisor or Cunard, if they have booked direct.

All new bookings using FCCs will be subject to Cunard Booking Conditions, including our standard cancelation terms. Once an FCC has been applied to a new booking, in the event of a cancelation of a voyage by the guest, any refund will be given in FCC. If your voyage is canceled by Cunard due to Covid-19, you will be offered the same options as all other guests are offered at that time in respect of original monies paid.

Paused Sailings

♦ Queen Elizabeth's Australian season, sailings from October 18, 2021 up to and including March 9, 2022 are canceled.

♦ Queen Victoria's 2022 World Voyage and the preceding voyage, as well as sailings from September 10, 2021 up to and including April 29, 2022 are canceled.

♦ Queen Elizabeth will now be operating Queen Victoria’s voyages November 1 for 14 nights, then from November 27, 2021 up to and including December 23, 202. Guests originally on the affected Queen Victoria voyages will be transferred to the equivalent sailings on Queen Elizabeth. We will automatically arrange this transfer, you do not need to do anything.

♦ Queen Mary 2's 2022 World Voyage sailings from January 3, 2022 up to and including April 4, 2022 are canceled.

♦ Guests booked on the canceled 2022 Full World Voyages will be offered the best available matched stateroom on our 2023 Centenary Full World Voyages. All 2022 Full World Voyage guests will be contacted to confirm guest options, in the very near future.

♦ Queen Mary 2’s season of voyages sailing from November 14, 2021 up to and including January 3, 2022 remain scheduled to sail.

Health and Safety Protocols

Cunard's new protocols.

All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board. These have been developed with guidance from global medical and public health experts and scientists and in close coordination with UK and US government agencies.

These protocols include enhanced sanitation measures, appropriate social distancing and the mandatory wearing of face masks in certain areas of the ship. All guests will need to comply with this face mask policy in order to travel. Crew will also undergo a strict testing and quarantine regime as well as regular testing during their time on board. These protocols are subject to change, as Cunard will continue to work with experts and with government bodies to ensure all practices evolve in line with the latest advice, with the primary focus always being to protect the health and well-being of crew and guests and the communities that are visited.

Although the exact measures may change as the guidance continues to evolve, you can have the confidence that we will have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout all ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.

For years, Cunard has had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitizing stations and rigorous cleaning and disinfecting procedures. For years, they have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet.

Working with Bureau Veritas

Bureau Veritas is a world-leading provider in marine and offshore testing, inspection and certification. To ensure the highest level of independent and specialist expertise on all health and hygiene standards, Bureau Veritas has partnered with the Cleveland Clinic, which is recognized as the leader in this field.

Cunard is working with Bureau Veritas to conduct a comprehensive review of our operations before we resume sailing. This will ensure we are fully compliant with the UK Government, UK Chamber of Shipping and other recognized and relevant standards, as required, to protect the health and well-being of crew, guests, and the communities we visit.

The program will include simulation exercises to audit all aspects in practice.

Guest and crew well-being

Cunard is committed to delivering the highest standards of health, safety and well-being for all guests, crew and the wider communities that are visited.

To achieve this:

  • Every area of the ship will be rigorously and regularly cleaned and disinfected
  • Provision of additional hand-sanitizing stations
  • Enhanced on board ventilation systems to provide improved filtration and increased fresh air on board
  • Adherence to approved guidance for every aspect of the vacation experience
  • Everyone on board will need to follow the latest guidance regarding the use of face-coverings and social distancing, which will be in place in all public areas, Cunard will initially be operating with a reduced occupancy on ships
  • Cunard has plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation should this be required.

Vaccine policy

UK voyages for UK guests only.

When Cunard first returns to sailing, they will be offering a series of UK voyages on board Queen Elizabeth (up to and including departures through until October 1, 2021). Given the advanced progress of the UK vaccination program, and strong expressed preference on the part of all guests for this limited series of UK coastal voyages, these sailings will be for UK resident, Covid-19 vaccinated, guests only.

For these voyages the definition of “vaccinated” is a minimum of seven days following the second dose of the currently approved Covid-19 vaccines being administered. Proof of vaccination and the dates given will be required (approved forms of evidence will be confirmed closer to time of departure) and this will be required to be shown at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding at your own expense. There is no age restriction on this series of UK coastal voyages, but all guests of all ages must meet the requirements of the Covid-19 vaccination policy.

All other voyages

All other Cunard vacations currently on sale do not currently require guests to be vaccinated (all voyages departing on Queen Elizabeth on or after October 2, departing on Queen Mary 2 on or after November 13, and departing on Queen Victoria on or after August 28). As the vaccine rollout progresses and the UK government has announced its intended roadmap for the future, the guidance is continually evolving. Pre-embarkation Covid-19 tests may be required as part of the framework of protocols and will be included in the price of your vacation.

Pre-existing medical conditions

All voyages.

It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). It is strongly recommended that you review the US Centers for Disease Control and Prevention (CDC) guidance prior to making travel arrangements. This can be found at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-with-medical-conditions.html.

If you have any existing medical requirements, it is advised that you to discuss your travel plans with your doctor.

All our ships have medical centers on board staffed by experienced doctors and nurses available 24/7, to help support your health needs.

We are following all latest guidance to evolve our enhanced protocols to protect the health and wellbeing of guests, crew and the communities we visit once we begin sailing again. When we return to sailing, we unfortunately, will not be able to accept guests who have the following medical requirements:

  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnea)
  • Dialysis
  • Within the 14 days prior to the cruise:
    • Have been unwell with confirmed or suspected Covid-19.
    • Have been in close contact with someone with confirmed or suspected Covid-19.
    • Have been advised to self-isolate under a government Test and trace system.

Cunard apologizes to have to make this change, but they need to follow new industry procedures for the protection of everyone on board. Any guests impacted by the requirements for supplementary oxygen, mechanical ventilatory support or dialysis will be given a full refund of monies paid to date for their bookings.

For more information call yourPERX Vacation Consultant at 1-888-737-9266