***Important Policy Information***
Cruise Restart Policies as of April 9, 2021
Crystal Serenity departures from your choice of Nassau or Bimini begin July 3, 2021.
Will I need to be vaccinated?
All guests will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to boarding any Crystal ship. Verified documentation and/or evidence of vaccination will be required at the time of boarding and failure to provide this documentation will result in denial of boarding.
Will I need to wear a mask onboard?
Masks will be required in venues and instances where proper distancing is not possible, including show lounges, casino, fitness center, elevators, ship tenders, shoreside terminals and tour dispatch areas.
Before you book - Flexible Booking Policy
Now extended through December 2021, Crystal Confidence 3.0 offers both relaxed cancellation terms and a final payment of 60 days prior to first day of service for all new and existing bookings.
Cancellation Policy as of April 9, 2021
Reduced Deposit & Final Payment
Reduced Deposit - 15%
Final Payment Due - 60 days
Admin fee - waived
60-31 days - 25% penalty
30-8 days - 50% penalty
7 days or less - 100% penalty
Cancelled all July - December 2021 Europe, Middle East, Asia and Australia/New Zealand voyages aboard Crystal Symphony. However, we are pleased to announce that Crystal Symphony will now be deployed to the Caribbean with new voyages departing August through December 2021 with reservations opening on April 20, 2021. This excludes the Crystal Serenity sailing out of the Bahamas. Crystal River Cruises voyages from July 4 to August 28, 2021 aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel have also been cancelled.
Health and Safety Protocols
A Declaration of Safety
Your promise to Crystal is your Declaration of Safety via Crystal’s secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving them a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.
Vigilance Aboard & Ashore
Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. Crystal will disinfect all luggage offshore prior to boarding. They always comply with all local health authority regulations for safe embarkation and disembarkation screening.
In Space We Trust
The Crystal experience affords each guest an abundance of personal space that is unrivaled in cruising. Crystal ships are designed to offer nearly double the space per guest of similar-sized ships. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.
Purified To Perfection
Every suite and stateroom including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade anti-viral and anti-microbial oxidants.
Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, casino, restroom, corridor, nightclub and theater be disinfected with medical-grade cleaning agents and scrubbed to spotless perfection.
Crystal's ocean fleet features 100% fresh, non-recirculated air in every single guest suite, stateroom and social space. A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness with a separate ventilation system.
Responsive Mask Policy
To best safeguard the health of the entire Crystal family, the mask policy will be kept nimble. They will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.
- Guests will be required to wear masks during Crystal’s organized airport and hotel transfers
- Crystal will provide masks to guests and crew
- Masks will be required in venues and instances where proper distancing is not possible, including show lounges, casino, fitness center, elevators, ship tenders, shoreside terminals and tour dispatch areas
- Crystal will comply with all local health authorities, which may require masks ashore
Regular Health Monitoring
Under Crystal Clean+, officers and crew are temperature-tested frequently, tested for COVID-19 and monitored for even the most minor symptoms. Crystal Clean+ will ensure that all crew members remain healthy and at their best to deliver the very best experiences for guests.
Crystal's peerless drinking and dining are still what they have always been—simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. They call this new experience "Contact-less Dining."
Crystal partners with their allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore.
Each ship's state-of-the-art medical center has been further reinforced. Every Crystal ship in the fleet has a dedicated medical team aboard and available 24/7. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.