***Important Policy Information***
Cruise Restart Policies as of April 9, 2021
Costa hopes to restart accommodating North American guests as of May 29, 2021 (Costa Deliziosa)
Will I need to be vaccinated?
No information is available at this time.
Will I need to wear a mask onboard?
Just as on land, when in public areas while on board, protective masks must be worn.
Before you book - Flexible Booking Policy
No information available at this time.
Cancellation Policy as of April 9, 2021
Future Cruise Credit Voucher Information for Canceled Cruises
If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive:
- A FUTURE CRUISE CREDIT VOUCHER OF 150% - For cruises originally scheduled for 2020 in March, April and May
- A FUTURE CRUISE CREDIT VOUCHER OF 125% - For cruises originally scheduled for 2020 from June to December 18, 2020
The most recent development shows that the conditions for safe travel are not yet in place in all destinations in Europe. Therefore, Costa is unfortunately forced to extend the suspension of cruise activities for selected ships in the fleet for North American guests until the dates shown below.
- Costa Deliziosa - May 29, 2021.
- Costa Diadema - June 04, 2021.
- Costa Favolosa - June 06, 2021.
- Costa Firenze - May 30, 2021.
- Costa Fortuna - June 05, 2021.
- Costa Fascinosa - June 07, 2021.
- Costa Luminosa - June 06, 2021.
- Costa Magica - May 29, 2021.
- Costa Pacifica - May 28, 2021.
- Costa Smeralda - June 01, 2021.
- Costa Toscana - December 26,2021.
Health and Safety Protocols
EXTRA ATTENTION FOR EVERY SINGLE PASSENGER
Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status.
STAGGERED BOARDING TIMES
The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important.
CONTROL AT THE TERMINAL
A quick health screening awaits you at the boarding terminal, which includes body temperature control and a Covid diagnostic test (swab), provided for all the guests.
A SMART VACATION
The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks!
Your smartphone is a fundamental travel companion! Thanks to the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away!
There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone.
MORE SPACE FOR YOU
The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise.
The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time.
There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances.
ENJOY THE WHOLE SHIP IN SAFETY
Just as on land, when in public areas while on board, protective masks must be worn. By doing this, you protect your own health and that of your fellow travelers!
To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers.
The crew too have the necessary protective equipment to be able to do their job to the highest health standards.
BREAKFAST IS SERVED
SPACED OUT TABLES
Restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all guests, please only sit at the table with the travel companion(s) included in your booking.
EXTENDED MEAL TIMES
Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual.
Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs.
A WHOLE NEW ENTERTAINMENT
Enjoy the new forms of entertainment, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules.
SAFE FITNESS AND WELLNESS
Keep fit at the gym, have fun at the casino or relax with spa wellness treatments or at the pool, in compliance with any signage and occupancy limits indicated.
SAFETY FOR CHILDREN TOO
Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons.
COSTA SAFE EXCURSIONS
To protect your health and the one of the rest of the guests and crew, the descent to land will only be possible by purchasing one of Costa's safe excursions.
Costa excursions are totally safe: they have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience.
SAFETY ON BUSES
Costa buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, all tour guides always wear protective masks.
PURE AIR AND SANITIZED ENVIRONMENTS
SANITIZIED PUBLIC AREAS
The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers.
YOUR CABIN DISINFECTED
Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis..
NEW FILTERS FOR QUALITY AIR
On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. On-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air.
COUNT ON US FOR ANY CONCERNS
All members of our crew have completed specific training courses relating to compliance with safety protocols and practices.
If any guests show signs of health problems, crew members are trained to respond immediately with set intervention procedures.
All crew members are subject to daily body temperature checks and their state of health is monitored constantly.
CONSTANTLY UPDATED EXPERT PROFESSIONALS
EQUIPPED MEDICAL CENTER
All Costa ships have a fully equipped medical center, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19.
THE HEALTH OF GUESTS AND CREW IS TOP PRIORITY..