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Avalon Waterways


Avalon Waterways Embarkation Changes and Sailing Date Change Policy

Avalon Waterways - Cruise With Confidence Policy as of May 11, 2020

Payment Policy & Temporary Cancellation Policy

In response to elevated travel restrictions and government advisements, Avalon Waterways have made the thoughtful decision to suspend operations through August 31, 2020. They are planning to resume operations in September. Given these circumstances, Avalon Waterways has introduced an unprecedented program designed to give travellers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Avalon Waterways is now allowing all currently booked travellers between March 14 and August 31, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking for any destination. If you are not ready to choose your new vacation, the full value paid will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

Bonus credit of $200 for Avalon Waterways

Bonus credit of $100 for Globus

Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

To opt out of this Peace of Mind Plan and to cancel, those with July and August departures must advise us by June 1, 2020**.

*Peace of Mind offer valid for travel through August 31, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash and bonus amount not transferable. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund for 2020 international departures travelling through August 31, 2020 follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Bookings of July and August, 2020 departures must be advised by June 1, 2020 in order to opt-out of the Peace of Mind plan to receive a refund. Refunds may take up to 12 weeks for processing.

For more details please contact your PERX travel consultant at 1-888-737-9266.