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Holland America Line

***Important Policy Information***

Cruise Restart Policies as of June 10, 2021

Working in close coordination with the government of Greece, Holland America Line has received approval to restart cruising from Piraeus (Athens) in August with four departures aboard Eurodam. Now available for booking. Departing Aug. 15 and 29, the "Idyllic Greek Isles" itinerary features Kotor, Montenegro, plus the Greek isles of Kékira (Corfu), Thíra (Santorini) and Mykonos. "Ancient Wonders" departs Aug. 22 to explore Haifa, Israel, as well as Náfplion, Mykonos and Rhodes in Greece.

See our Holland America Restart page for details and rates.

Will I need to be vaccinated?

No information is currently available.

Will I need to wear a mask onboard?

When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

Before you book - Booking Flexibility

Updated Book with Confidence Provides Even More Flexibility

Book a cruise by September 30, 2021 (that departs through December 31, 2021) and you can cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit with Flexible Cancellation. Additionally, you may cancel up to your sailing date if you test positive for COVID-19 and will also receive a Future Cruise Credit.

Cancellation Policy as of June 10, 2021

Holland America has temporarily adjusted their cancellation policy to make it easier for you to cancel or change plans.

Book a cruise by September 30, 2021 (that departs through December 31, 2021) and you can cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit with Flexible Cancellation. Additionally, you may cancel up to your sailing date if you test positive for COVID-19 and will also receive a Future Cruise Credit.

Eligible bookings meet the following criteria:

  1. For cruise bookings made by September 30, 2021
  2. Cruise embarking through December 31, 2021
  3. Booking cancelled no less than 30 days prior to embarkation date. Or within 30 days of embarkation if you test positive for COVID-19.

Within 30 days and up until your embarkation date, you may still receive a Future Cruise Credit if you, or someone in your immediate travel party, tests positive for COVID-19.

You will receive an email notification when your Future Cruise Credit is applied to your Mariner number.

Guests currently booked on the canceled Europe and Alaska departures will be able to rebook on an equivalent cruise in 2022 at the 2021 fare – with all cash and Future Cruise Credit funds moved to the new booking. Guests should confirm their selection of 2021 to 2022 replacement voyages through the Cancellation Preferences Form no later than June 15, 2021. If guests decide not to accept a cruise booking in 2022 by July 15, 2021, they automatically default to receive a Future Cruise Credit of 110% of any cash paid on the booking. The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies apply.

Full Refund Option Also Available

Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences Form to indicate their preference no later than July 15, 2021.

The FCC is valid for sailings departing through Dec. 31, 2022. Noncruise fare purchases — shore excursions, airfare, gifts, dining and spa — will be transferred to a new booking if possible or automatically refunded via the method of payment used to purchase the services.

Paused Sailings

Working in close coordination with the government of Greece, Holland America Line has received approval to restart cruising from Piraeus (Athens) in August with four departures aboard Eurodam. Bookings for these cruises are now open.

While Holland America Line continues to work with governments and port authorities in correlation with the phased resumption of cruising, it is canceling the remainder of the summer 2021 European sailings aboard two ships, Nieuw Statendam and Volendam. This affects cruises that were scheduled to depart from September through November, along with the Collectors’ Voyages (combined cruises) associated with those departures.

In addition, after an expected on-schedule delivery from the Fincantieri shipyard July 30, Rotterdam will remain in non-guest operations until its Sept. 26 cruise from Amsterdam, the Netherlands. Plans for Rotterdam’s naming ceremony are being finalized.

Guests currently booked on canceled Nieuw Statendam and Volendam departures automatically will be moved to a 2021 cruise on Eurodam in the Mediterranean, beginning with the August 15 cruise through the October 30 transatlantic crossing, and receive a $100 Onboard Spending Credit per person.

Nieuw Statendam and Volendam guests also can choose to move to an equivalent cruise in 2022 at the 2021 fare or receive a Future Cruise Credit of 110% of any cash paid that will be placed in the guest’s loyalty account.

Guests currently booked on a canceled Rotterdam voyage automatically will be rebooked to an equivalent sailing in 2022 at the 2021 fare paid, or they can choose to receive a Future Cruise Credit of 110% of any cash paid.

Holland America Line is notifying all guests and their travel advisors of their options. Guests impacted by Nieuw Statendam, Volendam or Westerdam cancellations should confirm their selection of replacement voyages or cancellation options no later than July 15, 2021.

Health and Safety Protocols

Enhancing Health Screenings

Taking steps to implement COVID-19 appropriate pre-embarkation screening, including:

  • mandatory enhanced pre-embarkation health screenings, including 100% testing for  COVID-19 prior to embarkation, touchless temperature checks and health questionnaires, in accordance with the latest guidelines
  • Holland America will refer anyone with signs and symptoms of COVID-19 , or who are identified at-risk, for additional medical screening before allowing them to board
    • secondary screenings (and health checks throughout the cruise) when necessary
    • contact tracing is planned for every cruise

Responsible Physical Distancing

  • Across the fleet Holland America is making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do on board. Entertainment programs and restaurants will be designed to enhance physical distancing.
  • Physical distancing will also be maintained throughout check-in and embarkation, and will be required in terminals, on board ships, on private islands, and during shore excursions.

Masks

When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

Personal Hygiene

Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and the app. There will be no self-service for meals. Holland America will do the serving for you.

Safe Shoreside Experiences

Holland America is working with local authorities, destinations and tour operators so that the enhanced health and safety measures on board are maintained ashore. Princess will follow the health protocols for every port visited. There may be a reduction in the capacity of excursions and tour vehicles. Only shore excursions that comply with prescribed protocols will be permitted, with strict adherence required of all guests and denial of re-boarding for any guests who do not comply.

For more information call yourPERX Vacation Consultant at 1-888-737-9266