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Cunard Line

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Cunard Line Embarkation Changes and Sailing Date Change Policy

Updated March 11, 2021 - Covid-19 – Keeping you updated.

Please find below the latest information relating to Cunard’s response to the Covid-19 situation. Updated March 11, 2021.

Operational pause extended and itinerary changed.

An update from Cunard president, Simon Palethorpe:

“With the UK Government confirming that domestic travel is close on the horizon, we will be introducing, as our first step to return to sailing, a series of voyages for Brits looking for a summer staycation. These will be sailings from Southampton, for UK residents, around the UK."

“However, with international travel restrictions still in place, we unfortunately need to cancel a number of departures. We know how much everyone is desperately looking forward to longed-for vacations overseas, so to all affected by this news, I am sincerely sorry for the disappointment this will cause.”

Sailings on Queen Victoria are now canceled for departures up to and including August 27, 2021.

Queen Elizabeth’s summer Mediterranean fly-cruise season and all departures up to and including October 11, 2021 are canceled.

Queen Mary 2’s current program of departures up to and including November 12, 2021 are canceled.

What does this mean for me?

If your booking has been impacted by these changes Cunard is truly sorry. We will be crediting your guest account with a Future Cruise Credit (FCC) worth an additional 25% on top of monies paid to date on your booking, which you may redeem against any voyage on sale now or on any new voyage that we introduce in the future. We will have voyages up to April 2023 on sale from March 16, 2021 for Cunard World Club members, and from March 17, 2021 for the general public. You have until December 31, 2021 to use your FCC on a new booking.

If you've pre-purchased shore experiences, dining, drinks packages or gifts for your vacation, you do not need to take any action as we will automatically refund 100% of all these monies paid over the coming weeks, to the card used to make the purchase.

If you had booked one of these now canceled cruises using an FCC from a previously canceled cruise, you will receive the same value of that FCC back. If you had paid any extra monies for this cruise, we will turn that amount into a 125% FCC.

How can I use my Future Cruise Credit (FCC)?

You can put your FCC towards a new booking for any voyages on sale now or on new voyages that we introduce in the future.

You can also use your FCC to upgrade your stateroom or fare type on an existing booking.

Your FCC will appear in your guest account in the coming weeks. Please bear with us while we work to deliver this as quickly as possible.

To give you more flexibility and choice for your future vacation with us, we will soon be launching additional 2023 voyages that you can book using your FCC.

How do I request a refund?

If you would prefer a 100% cash refund on the monies you have paid, please call your PERX Vacation Consultant. Please note that if you had booked one of these now canceled cruises using a Future Cruise Credit (FCC) from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid or use this FCC amount for a future booking. Please note for any additional monies paid on top of your FCC, you will once again receive an FCC worth an additional 25% on top of these monies paid to date on your booking.

For more information call your PERX vacation consultant at 1-888-737-9266.