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Crystal Cruises


Crystal Cruises Embarkation Changes and Sailing Date Change Policy

Updated March 23, 2020 - Please note that this information is updated regularly and adapts as the situation evolves. 



Effective immediately and until further notice, Crystal has established a temporary cancellation policy* to provide more flexibility for our guests traveling aboard our Ocean, River, Yacht and Expedition experiences:

Cancel up to 7 days prior to first service and receive a 100% Future Cruise Credit for cruise monies paid;     

- Applicable to existing and new bookings made on Ocean, River, Yacht and Expedition;     

- Redeemable on cruises through the end of 2022; 

- Replacement of the standard cancellation policy of 120 days to 90 days prior to first service;

For cancellations made now through April 30, 2020, the following applies:

For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before December 31, 2021;

Crystal Cruises offers the following refunds:

-Deposited bookings prior to 90 days:

100% refund minus admin fee

-90 - 31 days:

75% refund, 25% FCC

-30 - 8 days:

100% FCC

These new cancellation guidelines apply only to active bookings and new bookings made prior to April 30, 2020;

This policy is not retroactive to any reservations cancelled prior to March 4, 2020;

Future cruise payment may not be applied to existing bookings that have already been paid in full;

Future cruise payment may not be split across multiple bookings;

If a cancellation is made, there is no further action to be taken by you. The future cruise payment will automatically be posted to your guest profile;

Future cruise payment is based only on the value of cruise fare paid and cannot be transferred, refunded and has no cash value;

Standard cancellation policies apply to add-ons such as air, hotel and insurance;

If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.

Questions? Contact your PERX travel consultant by calling 1-888-737-9266.