***BOOK WITH CONFIDENCE***
Crystal Cruises Embarkation Changes and Sailing Date Change Policy
Updated April 21, 2020 - The U.S. Centers for Disease Control and Prevention has issued an extended “no-sail” order for cruise ships operating out of U.S. ports that will remain in effect through July 24, 2020. This supersedes previous suspension of operations notices.
CRYSTAL CONFIDENCE POLICY
Book With Peace Of Mind
Applicable to all 2020 Ocean, River, Yacht and Expedition Voyages
Effective immediately and until further notice, Crystal has established a temporary cancellation policy* to provide more flexibility for our guests. This temporary policy is applicable to all Crystal experiences and replaces the standard cancellation policy of 120 days or earlier. Guests may cancel up to 7 days prior to first service and receive a 100% credit for cruise fare monies paid that may be redeemed on any future voyage through the end of 2022. Program does not apply to guests booked under charters and contracted groups.
- Prior to 90 Days
- Admin Fee (equal to deposit amounts below) as Future Cruise Credit
- Monies paid less admin fee as Refund
- 90-31 Days
- 25% Future Cruise Credit
- 75% Refund
- 30-8 Days
- 100% Future Cruise Credit
- $0 Refund
- 7 Days or less
- $0 Future Cruise Credit
- $0 Refund
Above applies to cruise fare paid.
NEW REDUCED DEPOSIT FOR NEW BOOKINGS FOR 2020 VOYAGES
For all new bookings, Crystal has established a new reduced deposit policy for Crystal voyages, which was previously 25% of the cruise fare. New reduced deposit amounts are:
- $100 per person for cruises of up to 13 nights
- $200 per person for cruises of 14-21 nights
- $500 per person for cruises of 22 nights or longer.
Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises
- $500 per person for all voyages.
NEW FINAL PAYMENT POLICY FOR EXISTING AND NEW BOOKINGS FOR 2020 VOYAGES
For all existing and new bookings for all Crystal experiences, final payment will be reduced from 120 days or earlier to 90 days prior to first service.
*Terms and Conditions below:
Standard cancellation penalties will apply to insurance and Personal Select Air. Pre and post packages will mirror the updated cancellation penalties. Port charges, taxes, and fees paid will be refunded. Credit may be applied to new bookings or existing bookings that have not been final paid. Credit may not be used for initial deposit, split over multiple bookings and there is no refund value. Credit must be applied by 12/31/2020 to a booking departing by the end of 2022. Credit will be posted to the guests' profile within 30 days. Program does not apply to guests booked under charters and contracted groups. New deposit, final payment and Crystal cancellation policies do not apply to guests under charters and contracted groups. Please contact your charter or group agent for more details.
This temporary policy may change from time to time at any time as conditions and events evolve.
Questions? Contact your PERX travel consultant by calling 1-888-737-9266.