On December 20th, 2021 Bahia be terminating the 10-day free accommodation extension at their hotels in the Dominican Republic, Mexico and Jamaica for those guests arriving by that date who test positive for Covid-19. From that date forward, if a guest turns out to be positive, the accommodation costs will be borne by the client him/herself, with discounts adapted to the circumstances. The reservation can be managed directly at the hotel front desk. The guest will be accommodated following health and safety protocols in a reserved area set up for confinement purposes, with the corresponding services for their care and attention.

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Antigen tests are available in Bahia Principe hotels in the Dominican Republic, Mexico and Jamaica for guests returning to any country where it is accepted as valid and official for entry.

At Bahia Principe Hotels & Resorts we continue to work tirelessly, true to our commitment to ensure the safety of our guests and facilitate measures that can help prevent the spread of the pandemic.

Antigen or PCR tests can be performed in our facilities, in designated areas equipped for this purpose. They will be carried out by approved and external health care service companies in the Dominican Republic, Mexico and Jamaica.

In case the guest needs a PCR test to return to his/her country, he/she will be able to perform it in our facilities and in the enabled areas, taking into account the following conditions and rates:

IF A CASE OF CONTAGION IS DETECTED, WHAT ARE THE PROTOCOLS FOR ACTION?

In case a guest presents symptoms compatible with COVID-19, we have a strict protocol in place.

The guest will be immediately isolated in one of the isolation rooms, thus avoiding contact with other guests. In the case of children and dependent persons, they may stay in the room with only one companion (caregiver).

Other companions may stay in the same room when reservation is under the same booking locator.

This isolation will be maintained until the diagnosis is confirmed.

The isolation rooms are equipped with means that allow video calls, to facilitate doctor-patient contact as well as communication with other family members.

A specific team of hotel staff with special training to deal with guests presumed or confirmed to suffer from COVID-19, will be responsible for monitoring these cases.

The medical service will be notified immediately, and it will conduct the relevant tests to determine whether the case is positive for COVID-19.

In the event that medical staff confirm the case as positive, immediate notice will be given to the health authorities, who will determine the steps to be taken, according to the health protocols in force in each country.

CAN A GUEST CHOOSE TO LEAVE THE HOTEL FOR TESTING AT AN APPROVED HOSPITAL OUTSIDE THE HOTEL?

Yes, guests are free to take the test inside or outside our hotels.

We have decided to set up areas in our hotels, to save them from having to travel and so that they can continue to enjoy the facilities, in collaboration with health centres in the destinations where we operate. The contacts at the different destinations are:

PUNTA CANA, DR

Reference Laboratory (809) 552-1506 – 15 km

Amadita Laboratory (809) 682-5414 – 21 km

Punta Cana Medical Centre (809) 552-1506 – 6 km

Punta Cana Doctors (809) 959-4002- 9 km

RIVIERA MAYA, MEXICO

Laclicsa Laboratory (984) 980-0686 – 111 km

MONTEGO BAY, JAMAICA

MicroLabs – Montego Bay ( 1 ) 876 952-5628 – 73 km

Sekhmet Medical Center Montego Bay ( 1 ) 876 – 632-3777 – 76 km

St. Ann’s Bay Hospital (public) ( 1 ) 876 – 972-2272- 16 km

ARE YOU ABLE TO DETECT IF A GUEST ARRIVES WITH SYMPTOMS?

On arrival at the hotel, all our guests will be given a temperature reading and they will be asked to provide a health declaration as a preventive measure. Through these measures, it will be possible to detect and isolate the cases of guests who present symptoms compatible with Covid19, and activate our protocol.

We also disinfect the luggage of our guests and provide them with a mask and hydroalcoholic gel (on request) on arrival at the hotel. .

We are therefore taking all measures for the detection of possible symptoms, also providing our guests with the necessary information regarding the steps to follow in case such symptoms are detected at any time during their stay.

WHAT SERVICES WILL BE AVAILABLE AT THE HOTEL, ESPECIALLY RESTAURANTS IN THE COMPLEX EVEN IF THERE IS ONLY ONE HOTEL OR TWO OPEN, WILL THERE BE ENTERTAINMENT SHOWS, ETC.?

Guests have access to all facilities and services in which safety and hygiene measures can be guaranteed, including compliance with safe distancing, permissible capacities, and all other requirements of the legislation of each country. All of this for the benefit of our guests’ health.

In the case of the complexes the guests have access to the facilities and services of their own hotel, while those of other complex hotels that still remain closed will not be available.

Services that may be affected in these facilities will be moved outdoors wherever possible.

Information on available services and facilities will be at the disposal of all customers on the Bahia Principe App and/or WebApp, and on interactive screens at different points throughout the hotel.

WHY ARE SOME HOTELS OPENING AND OTHERS NOT?

We plan to open our hotels in tiered fashion, and each opening hinge on criteria of responsibility for safeguarding the health and well-being of our guests and employees.

Based on this responsibility, our plan to open up in all destinations is aligned with the recovery of activity in the sector and with the reactivation of other actors, such as tour operators, sales channels, airlines, etc. Likewise, the demand of the tourism market, since travellers are the ones who make the final decision, is another element that we keep in mind while structuring the reopenings.

At the same time, we are working to adapt ourselves to the new economic, social and environmental paradigm and, above all, to be able to generate changes in order to successfully transition to the "new normality".

ARE MASKS REQUIRED IN THE HOTELS? ARE MASKS AND GLOVES PROVIDED BY THE RESORTS?

As for the staff, the use of a facemask is mandatory whenever the safety distance cannot be maintained (2m) and there are no physical means of separation from the guests. Gloves are only mandatory for our employees when cleaning, disinfecting and handling foodstuffs.

As for the guests themselves, this guideline will be determined by the competent authorities (*). The use of a mask is recommended in spaces where the safety distance cannot be maintained.

On arrival, guests may request a mask and disinfectant gel.

WILL TEMPERATURES BE TAKEN ON ARRIVAL?

All hotel staff will be subject to a health screening on arrival at their workplace. In this filter, the temperature of all employees will be checked. Employees must also complete questionnaires prior to entering the workplace, to ensure the health conditions of all employees and customers.

As for the guests, there will be a preventive control upon arrival, which will include not only taking their temperature but also providing a health statement.

WILL ANY FACILITIES BE CLOSED OR OUT OF BOUNDS?

Some facilities, like the discothèque, gyms, casino, Kid´s Club and Teen´s Club, may close temporarily to ensure the guests’ health and avoid crowding in enclosed spaces. However, the services offered in these facilities will be moved outdoors, seeking open spaces and a safer and healthier experience for customers.

PRE-CHECK-IN IS CLEAR FOR THE WEB, BUT IN CASE OF AN AGENCY, WHICH LOCATOR WILL THEY NEED? WILL THE AGENTS/GUESTS RECEIVE THE RESERVATION NUMBER FROM BAHIA PRINCIPE BEFORE THE TRIP IN ORDER TO CONDUCT THE PRE-CHECK IN?

Any guest who has booked through a travel agency or via bahia-principe.com can make a pre-check-in between 5 and 1 day(s) before arrival. Guests must enter the number or code that appears on their booking confirmation, the name and surname of the person in whose name the booking has been made, the name of the hotel and the dates of their stay.

The pre-check-in allows for the option of scanning guests' passports. We recommend this option, as it will make check-in at the hotel much more speedy and convenient, as the documents do not have to be scanned at destination.

WHAT FUNCTIONS ARE AVAILABLE NOW IN THE BAHIA PRINCIPE APP?

Through our Bahia Principe app, guests can check the scheduled activities, restaurant menus, the Room Service menu, Reservations for buffets, turns at the gym and show bookings, as well as information about the hotel and the destination, and a location map, or use the E- Concierge Service. They will also be able to digitally book services, such as restaurants, spa, golf, excursions and activities, making the express check-out, etc., avoiding queues at the reservations and having to interact with people, as well as making it easier to control the capacity.

WILL THE APP INCLUDE PROTOCOLS AND INFORMATION ABOUT COVID-19?

Indeed, the app provides customers with all the essential information on the health and hygiene measures implemented in the reinforced protocols that affect their stay.

HOW CAN I CHECK THE RESTAURANT, BAR AND ROOM SERVICE MENUS?

All our restaurant, bar and room service menus will be digitalized, and guests will be able to access this information through the QR code that will be placed at the hotel's points of interest. They can also be consulted through our webapp and interactive screens in the hotels.

CAN I MAKE RESERVATIONS FOR THE À LA CARTE RESTAURANTS BEFORE MY ARRIVAL?

Customers who sign up for the mybahiaprincipe loyalty program through the bahia-principe.com website and perform the pre-check-in process will be able to book the à la carte restaurants before their arrival at the hotel. The reservation will allow customers to better plan their vacation comfortably from home.

CAN I CHOOSE THE LOCATION OF MY ROOM BEFORE MY ARRIVAL?

Guests who sign up for the mybahiaprincipe loyalty program through the bahia-principe.com website and perform the pre-check-in process (available from 5 days to 1 day prior to arrival at the hotel) can choose their room preferences (subject to availability). The entire process is digital, and is done in the mybahiaprincipe section of bahia-principe.com, allowing guests to better plan their holiday comfortably from home.

HOW WILL THE BUFFETS AND FOOD SERVICE BE RUN?

The buffets and self-service stations have been converted into a service assisted by our staff or à la carte, as long as the regulations and our commitment to guaranteeing our guests' safety require it. .

A service providing packaged portions for individual use has been implemented, as opposed to trays for collective use in the service areas where necessary.

The use of live cooking is also encouraged as far as possible.

We have extended buffet hours to avoid crowding. Schedules can be consulted upon arrival at the hotel on the digital WebApp/interactive screens or by contacting the reception, Concierge Service or public relations teams.

Traffic lanes and direction have been marked at access points to clarify flows, with separation posts and floor signs. Whenever possible, access and exit points will be at different locations.

We will extend the buffet hours to avoid crowding, applying the following schedule.

Traffic lanes and direction will be marked at access points to clarify flows, with separation posts and floor signs. Whenever possible, access and exit points will be at different locations.

Specialised personnel are available throughout the service for the disinfection of areas that have been vacated.

HOW WILL SOCIAL DISTANCING BE IMPLEMENTED IN THE RESTAURANTS?

Social distancing will be implemented in the restaurants just as in other areas. To this end, capacity will be reduced, schedules will be extended, and tables will be distributed according to the defined capacity. Waiting areas will also be avoided, and in restaurants with a buffet, the buffet will be eliminated.

Along the same lines, we have specialised staff who are attentive to all our guests' needs and who ensure that the measures implemented are adhered to.

HOW WILL SOCIAL DISTANCING WORK IN THE POOL, BEACH AND CLUB AREAS AND IN THE COMMON AREAS IN GENERAL?

In the beach and pool areas, sunbeds are placed in a way that guarantees social distancing.

Guests will be duly informed of the capacity rules and use of the different facilities and common areas.

Some facilities such as the Kid's Club and Teen's Club will remain closed, with children's entertainment services being offered through outdoor activities in order to guarantee the health of our guests. The gyms remain open with limited capacity, and to ensure the safety of guests, access is by appointment only.

Discothèques and The Casinos will remain closed.

WILL MINIBARS BE PROVIDED? IF SO, HOW WILL THEY WORK?

The minibar The minibar is initially stocked with disinfected products and beverages, which will be replenished every two days in Mexico and the Dominican Republic. In Jamaica, the minibar service has been suspended.

HOW WILL ACTIVITIES AND ENTERTAINMENT BE AFFECTED? ARE THERE SHOWS?

Entertainment activities will be moved outdoors, with activities in the open air or in open spaces, promoting contact with nature and the environment whenever possible, and seeking activities that guarantee social distancing and ensure the guests' well-being and enjoyment.

Theatres will remain open, with limited capacity and access control to guarantee both capacity and social distancing. Wherever possible, seating will be reserved.

There are both shows and music.

The entertainment programme will focus on non-contact activities, as always promoting local culture and sustainability. Shows and entertainment may be regulated by local authorities, as is currently the case in the Dominican Republic, which has banned such events until 26 January

HOW WILL ROOM SERVICE BE AFFECTED?

Room service will be offered depending on the hotel category. Digital menus are available in the rooms (via QR code). The menus will be served in single-use containers, if possible biodegradable, always taking the necessary measures in both delivery and disposal to guarantee the health of the guests.

IN TERMS OF QUARANTINE AND OTHER MEASURES (PCR TESTS, CURFEWS, ETC.), WHAT ARE THE REQUIREMENTS IN THE DIFFERENT DESTINATIONS?

In the current situation there may be specific requirements and restrictions imposed by the governments of each country. Please inform yourself properly through the official channels of the relevant authorities prior to departure.

Will you cover the cost of multiple Free Antigen tests?  For example, if someone tests positive after the first test, will the second test (at the end of quarantine at the hotel) also be covered for FREE? They still need a negative test to show airlines and USA Border Control.

You have provided an end date of 3/31 for free testing.   Unless you tell us otherwise, we will assume that ANY client checking in on/before March 31 will be eligible for a test, regardless of check-out date. Please keep us advised.